Contact

ETH Support¶

ETH's Service Desk
ETH's Smart Desk (ETH login required)

Cluster support¶

For issues specific to the Euler cluster, please contact us at cluster-support@id.ethz.ch.
We can assist you with any questions or problems related to the Euler cluster, including:

Access and login issues
Job submission and scheduling
Module usage and software installation
Storage and data management
Troubleshooting errors and failed jobs
Performance optimization

Feel free to reach out — we are here to help!

Reporting an issue¶

When reporting an issue, please provide as much detail as possible, including:

A clear description of the problem
Steps to reproduce the issue
Any error messages or logs
The command or script you were running
The module or software you were using
The job ID (if applicable)

Mailing list¶

Stay informed about important cluster updates by subscribing to our mailing list:

Cluster news mailing list - Announcements about cluster updates, maintenance, and service interruptions
Subscribe at: https://sympa.ethz.ch/sympa/subscribe/cluster-news
This is an opt-in mailing list for news related to the Euler cluster at ETH Zürich

Address¶

Scientific IT Services
High Performance Computing Group
OCT G45
Binzmühlestrasse 130
8092 Zürich, Switzerland

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